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Efficient, safe and secure custodial operations automation

The nature of modern custodial operations demands a greater level of oversight across facilities than ever before. Increasingly, both internal and external risks, covering all operational areas, require innovative solutions that integrate across networks and systems to provide a holistic view of the business. Correctional facilities rely on pre-determined trust and privilege policies to manage risk, however many of these process are disconnected and siloed, resulting in increased risk.

The Argus TrueID Custodial Operations Management Solution provides enhanced visibility and security by integrating with all the existing security infrastructure and placing ‘verifiable identity’ at the centre of the operation. 

How we address the custodial challenge

MANAGING RISK

The job of coordinating operations involving thousands or inmates, across multiple facilities and locations, presents enormous challenges. Operational processes are often siloed, having evolved over time, resulting in significant duplication and increased risk of human error. This directly impacts the ability to gain a holistic view and manage risk across the operational network.

HOW ARGUS TRUEID ADDRESSES THE CHALLENGE

Unlike many other biometric solutions that focus on discreet process challenges, the Argus TrueID approach features an integrated platform architecture that ensures functional business modules, such as access control and visitor management, are able to integrate with existing systems such as HR, OHS, The Offender Information Management System, Building Management and Payroll. Thus we are able to provide a single source of truth for all identities across the entire network.

MANAGING ACCESS AND VISITATION

Manual, paper-based visitor management processes dramatically increase processing time, occupying more staff for longer periods. A typical visitor check, verify and process sequence, in manual models can take up to 5 minutes per person. Other visitors such as contractors and health-workers must also be vetted, and their movements managed.

HOW ARGUS TRUEID ADDRESSES THE CHALLENGE

The Visitor Management and Access Control modules can reduce visitor on-boarding and processing down to just seconds. Web based registration and booking requests further reduce staff load and improve the vetting process. Our largest client currently processes over 800 persons per visiting day. The streamlined process delivers absolute assurance of identity, privileges, restrictions, and other conditions, with full transparency for everyone on site, with an unalterable audit trail.

MAINTAINING EFFECTIVE RESOURCING

Disparate systems that can’t communicate with each other, often result in increased back-office administration. During the course of a working day, prison staff and caseworkers interact with multiple systems managing prison operations including payroll, rostering, asset checkout, drugs dispensing, payroll and OHS, often requiring manual input.

HOW ARGUS TRUEID ADDRESSES THE CHALLENGE

The key to maintaining effective resourcing lies in the ability of the Argus TrueID framework to integrate with existing internal and third-party systems. The users’ access rights, profiles and privileges for all these systems, can be managed centrally by the TrueID system. When used with the Argus TrueID Terminals and Kiosks, TrueID offers justice customers the ability to design their own user experience through the workflow design feature. Users from any and all user groups can be identified on a kiosk-based on their unique biometric. A manager of security can approach a terminal and access features such as asset check out, user enrolment, rostering information, contractor management, key safe management and any other rights as assigned. A corrections officer may then present an inmate to the very same terminal and the prisoner movement control procedure is presented. This incredibly flexible approach is unique to the Argus TrueID framework.

DRIVING OPERATIONAL EFFICIENCY

The job of coordinating operations involving thousands or inmates, across multiple facilities and locations, presents enormous challenges. Operational processes are often siloed, having evolved over time, resulting in significant duplication and increased risk of human error. This directly impacts the ability to gain a holistic across the operational network.

HOW ARGUS TRUEID ADDRESSES THE CHALLENGE

Unlike many other biometric solutions that focus on discreet process challenges, the Argus TrueID approach features a secure orchestration layer with functional business modules, such as access control and visitor management. By allowing bi-directional communication with existing systems and integration with touchscreen kiosks and terminals, the Argus TrueID Custodial Operations Management Solution can automate manual, paper-based processes and policies, based on identity, leading to increased efficiency and enhanced staff security.

Argus TrueID Platform – a comprehensive suite of tools

Argus TrueID is a custodial operations management platform that makes use of a unique biometric identification management suite that delivers multimodal biometric capabilities through a range of rich functional business modules. Argus TrueID makes use of the Argus central identity service, known as Akita®, a powerful web-based application featuring unique scalable services delivering absolute certainty of identity to many business and security processes as well as master security systems and building management systems.

Visitor Management

Enrol, identify, audit and manage movement control policies for all visitors, individuals, groups, and watchlist restrictions, across multiple facilities

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Access Control

Manage physical access rights, groups, privileges, zones, times, pathways and movements between zones by group or individual, zone and device

Tagged Asset Management

Self-service biometric kiosk managing issue, use, tracking and return of tagged assets with RFID or Q/B code

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Time and Attendance

Integrates with payroll and HR systems to accurately manage time and attendance, licensing and certification

Keysafe Management

Self-service biometric kiosk governing access to electronic key safes, policies for key bunches, key safes and people with real time location and status tracking

Prisoner Muster and Movement

Prisoner movement and tracking. Segregation and control, location reporting, alerts and status

Secure Credentials

Design and produce secure identification credentials for differing groups such as visitors, contractors, and others

Drugs Dispensing

Automated Opioid Substitution Drugs and other Scheduled Poisons Dispensing

Web Self Service Booking

Self-service kiosk managing contractor on-boarding and visitor session bookings, with a high-level interface to the OIMS

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Workforce Communication

Personalised or group communications with user acknowledgement. For example WHS, General notice, etc.

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Bail and Parole Reporting

Automated self-service Bail and Parole reporting kiosk with high-level interface to the OIMS

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Professional Services

System development, integration, ongoing platform support and specialist hardware engineering services

Hardware Integration

When combined with the TrueID Terminals and Kiosks, the Argus TrueID Platform offers Corrections and Justice customers the ability to design their own user experience through the workflow design tool. Users from any, or all user groups, can be quickly identified on a kiosk or terminal. The user’s unique access rights and privileges follow them no matter where they are in the facility. A manager of security can approach a terminal and access features such as asset check out, user enrolment, rostering information, contractor management, key safe management and any other rights assigned. These features and user interface elements are shown on screen for the user to select.

System Integration

The Argus TrueID solution is based on a platform architecture featuring a system management layer, a customisable business application layer and the user interface layer. The system has been designed to integrate easily with existing building management systems and third-party security applications via high-level interfaces or via Restful APIs. This system configuration also allows ongoing customisations to be made easily as future requirements change within the user’s environment. Developed using PHP, JSON and operating on UNBUNTU, Argus’ TrueID solution is the only solution of its kind, designed to meet the demanding needs of critical, high-risk environments.

Let’s start a conversation

Deciding which biometric modality to use can be confusing. But remember, the technology is only a small part of a successful solution. We focus on your business challenges first, to determine what solution will work best for your environment. In fact, that’s why Argus exists. We’d love to help you put identity and the centre of your organisation, so let’s connect!

See it for yourself

We ‘d love to show you how our biometric identity management solutions can solve your business challenges. Come and see a working model today.